At Hazwan Integrated Technology Sdn Bhd, we value your satisfaction with our products and services. To ensure a seamless and fair process for handling returns and refunds, please review the following policy.

1. Return Policy

Eligibility for Returns

  • Products are eligible for return within 14 days from the date of receipt.
  • To qualify for a return, the product must:
    • Be in its original condition with no physical damage or signs of wear and tear.
    • Include all original packaging, accessories, manuals, and other items provided.
    • Be accompanied by the original receipt as proof of purchase.

Return Procedure

  • Customers must bring the product and receipt to our service centre for inspection:
    • Service Centre Address:
       NO. C-27-GB, JALAN PRIMA SAUJANA 2/E
       SEKSYEN 2, TAMAN, Prima Saujana,
       43000 Kajang, Selangor.
  • Our team will inspect the product to determine its eligibility for return. This inspection ensures compliance with our policy and verifies the condition of the product.

Non-Eligible Returns

  • Products damaged due to misuse, unauthorized modifications, or accidents.
  • Products with missing accessories, packaging, or receipt.
  • Software or digital products once activated or downloaded.

2. Refund Policy

Approval Process

  • Refunds are subject to approval by Hazwan Integrated Technology Sdn Bhd after a thorough inspection of the returned product.
  • If a refund is approved, the refund amount will be processed using the original payment method.

Processing Time

  • Refunds will be processed within 14 working days from the date of return approval.
  • Customers will receive an email confirmation once the refund is initiated.

Conditions for Refund

  • Shipping or delivery fees are non-refundable unless the return is due to a defect or error on our part.
  • A restocking fee may apply in certain cases, which will be communicated during the return process.

Contact Us

For further assistance or inquiries about our refund and return policy, please reach out to us at:
Phone: ‪0108766645
Email: support@hazwanintegrated.com
Operating Hours: Monday to Friday, 9:00 AM - 6:00 PM

At Hazwan Integrated Technology Sdn Bhd, we strive to make your experience hassle-free. Thank you for choosing to shop at HazzyShop.